HONG KONG | Mon Sep 10, 2012 3:52am EDT
HONG KONG (Reuters) - Shares of China's Bright Dairy & Food Co Ltd (600597.SS) fell more than 3 percent on Monday after it said was recalling batches of sour milk, the latest blow to the country's scandal-tainted dairy industry which is struggling to restore consumer confidence.
Bright Dairy had received 952 customer complaints and it promptly dealt with demands to recall, replace or refund, according to customers' wishes, it said in a statement on its website over the weekend.
The stock fell to 8.96 yuan at one point, the lowest in three days, before closing down 2.4 percent at 9.07 yuan, lagging a 0.3 percent gain in the Shanghai Composite .SSEC.
Bright Dairy said the incident happened when storage temperatures during the delivery of fresh milk were not at the required levels, causing the milk to turn sour. It added it had reviewed its procedures to avoid the problem in the future.
It gave no further details on compensation.
The news came as China's Mengniu Dairy Company Ltd (2319.HK), the country's biggest dairy operator, sought to reassure buyers after a woman claimed she had found live worms in a carton of milk.
"All our production and packaging has to go through a technology process including filtering, separation, as well as sterilization through high temperatures," Mengniu said in a blog on the company's website. "It's impossible for insects to survive such high temperatures."
Mengniu's shares were down 2 percent in Hong Kong, lagging a 0.3 percent gain in the benchmark index .HSI.
China's dairy industry has been struggling to restore consumer confidence after a series of scandals, the worst of which was in 2008 when milk laced with the industrial chemical melamine killed at least six children and sickened nearly 300,000.
In July, China's Hunan Ava Dairy Co Ltd said it would recall baby formula sold under its Nanshan Bywise brand after a cancer-causing agent was found in test samples.
In June, China's biggest milk producer by revenue, Inner Mongolia Yili Industrial Group Co (600887.SS), recalled baby formula tainted with "unusual" levels of mercury.
(Reporting by Donny Kwok and Twinnie Siu; Editing by Anne Marie Roantree and Matt Driskill)
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